Shipping & Returns

Where do you ship?

IRL.thebrand currently ships to the 50 United States. Please expect longer shipping and delivery times when shipping to Alaska and Hawaii. We currently do not ship to Puerto Rico.

What options are available for shipping?

Orders generally arrive in 5-10 business days. Please be advised that orders may be delayed during the holidays. If you need an order expedited, please email us and we will do our best to assist. Please note we only ship within the USA!

When will my order be shipped?

Due to COVID, orders may take 2-5 days to process. We apologize for this delay. As soon as your order ships, you will receive a shipment confirmation email with your tracking number.

What is your return policy?

To initiate a return or exchange, please contact info@irl-thebrand.com and provide your order number (located on your order confirmation email). All returns must be initiated within 30 calendar days of receiving your order.
 
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, as well as the original cost of shipping to you.
 
Please be advised that we cannot refund or replace lost, stolen or orders that go missing once they are delivered to the shipping carrier. Please contact the shipping carrier identified in your Order status email for lost or missing packages.

What happens if I don’t like the scent of a candle I purchased?

We want to make sure that you are extremely satisfied with your purchase. If for some reason you don’t fall in love with the scent of your candle, please contact us at info@irl-thebrand.com and we will gladly process an exchange.