FAQ
Frequently Asked Questions
Below are the frequently asked questions about our products, ordering process and shipping. If you don’t find your answer below, feel free to reach us at info@irl-thebrand.com.
What makes your candles different?
Our candles naturally leave your home smelling fresh long after the candle is extinguished. Our candles are crafted from a proprietary blend of soy and coconut waxes, wood wicks and nontoxic fragrance oils created exclusively for IRL.thebrand. We hand pour each candle with love and take pride in our sustainable packaging and design to provide you with our exclusive and truly luxurious candles.
Are your candles clean burning?
All of our candles are clean burning and free of toxins. Our exclusive fragrances are developed by renowned master perfumers and consist of both natural and safe synthetic ingredients. Our fragrances never contain phthalates and parabens and we adhere to strict global safety standards and perform rigorous testing in accordance with IFRA guidelines. All of our products are vegan and cruelty free and do not contain any of the following ingredients: bisphenol A(BPA), parabens , formaldehydes, formaldehyde-releasing chemicals, Sulfates SLS and SLES, phthalates, mineral oil, animal fats, animal oils and musks, benzalkonium chloride, toluene, resorcinol, acetone, butoxyethanol, ethylenediaminetetraacetic acid, methyl cellosolve, methylisothiazolinone/ methylchloroisothiazolinone, mercury and mercury compounds (thimerosal), coal tar, hydroquinone monomethyl ether, triclosan, triclocarban, PTFE/PFOA, styrene, retinyl palmitate, oxybenzone, polyacrylamide/acrylamide, acetaldehyde, acetonitrile, methylene chloride.
Do your candles have strong scents?
After several months of rigorous testing, we formulated luxury candles designed to be highly fragranced without being overpowering. All of our candles utilize wood wicks to provide an optimal scent throw. We worked diligently to create custom fragrances that set our luxury candle brand apart from all others. We stand behind the quality of all our luxury candles. If for some reason you do not fall in love with one of our fragrances, we welcome your feedback and will gladly offer a free exchange. You may contact us at info@irl-thebrand.com.
What's the best way to burn my candles safely?
Here are some tips to ensure that you burn your candle safely:
- When you light your candle, allow enough time for the wax to melt completely to the edges of the container to avoid tunneling.
- Never leave a burning candle unattended. Keep burning candles within sight at all times. Do not burn while sleeping.
- Never burn a candle on or near anything that is flammable or can catch fire. This includes papers, books, fabric, bedding, towels, drapery, decorations, etc. To be safe, you should always burn your candle on a stable, clear surface.
- Keep candles away from children and pets at all times.
- Avoid burning candles for more than 6-8 hours at a time.
- Keep burning candles away from air vents, fans, air conditioners, drafts and open windows.
- If the candle’s flame becomes too high or flickers excessively, extinguish the flame immediately. Wait for the wax to harden and trim the wick to ¼ inch before re-lighting.
- Avoid handling, holding or moving a burning candle.
- Do not extinguish the flame with water, gently blow out the flame or use a candle snuffer.
- Do not place the candle lid on the candle while it’s burning.